Overview

Contract account 4711-0293 at a glance — open cases, consumption and messages.

Open cases

2 of them waiting on your reply

New messages

since 19 Jul

$98.00

Monthly installment

next debit 1 Aug — $33.80 after credit

14 Aug

Next visit to your address

appointment window 8 am – 12 noon

Electricity used per billing year

Calculated from the meter readings posted to your contract account. Meter 09-114-338.

2022: 3,180 kWh
2023: 2,940 kWh
2024: 3,025 kWh
2025: 2,760 kWh
2026 so far: 1,490 kWh

Messages

Messages stay available for 24 months.

Annual statement 2025 is ready
22 Jul · Billing
Credit of $64.20. It is set against the August installment, so there is nothing to transfer.
new
Question about your fault report
19 Jul · Case V-2026-0418
Does the pressure also drop on the ground floor? Without an answer the reserved appointment window lapses on 5 Aug.
reply needed
Meter exchange announced
11 Jul · Meter reading
Your electricity meter is being replaced on 14 Aug. The reading record with closing and opening figures will appear under Documents.
appointment
Installment plan adjusted
1 Jul · Installment payment
New amount from August: $98.00 a month instead of $112.00. The previous plan stays available under Documents.
done

The project frame

How Awelior would approach this project

Thornvale Utilities Inc. is invented — the way it is built is not. None of this is work delivered for a client. It is the shape we would give such a project — with the same depth, but without a client who would have to answer for it.

Where it starts

Thornvale Utilities Inc. takes meter readings, changes installments and issues annual statements. All three run over the same phone line, and all three cluster at the same time: Mondays, after the reading cards go out, and after billing. They are simple transactions — they are just never where the customer happens to be.

Decisions

Cases, not forms
Whatever the customer starts gets a number, a status and a history. A form that submits and then says nothing leads to the “did that arrive?” call — that is, precisely the call it was meant to prevent.
The meter reading gets its own route
It is the most frequent transaction and therefore needs the shortest path: its own area, few fields, a plausibility check against the previous value. Everything else is allowed to take longer.
Documents are holdings, not attachments
Invoices and statements sit in an area of their own, permanently retrievable. Carrying them as attachments to a message would mean they vanish with the message — and the folder at home stays the only place they exist.

Deliberately left outNo plan changes and no contract signing in the portal. Both intervene in live contracts, need cancellation terms and a record of who agreed to what, and are therefore a project in their own right — a self-service area has to carry the everyday transactions first.

What is in it

Screens: 5
Content blocks: 17
Languages: 4

Five screens, in all four languages, with sidebar, header and stated role. Navigation works; tables, filters, calendar, step chains, history, charts and forms are rendered and inert. Contract accounts and meter readings are invented.

How it would go on

Sign-up and account matching
A customer has to register and be linked to their contract account — for utilities that is the most demanding part and the one with the greatest scope for abuse.
The billing system
Readings, instalments and invoices come from the system of record. Without that link the portal is a front end over a mailbox.
Accessibility as an obligation
For a utility a self-service area is not an optional extra. What gets built here has to be usable with a keyboard and a screen reader from the start.

Talk through your project

Sample data

An application like this for your business?

My Thornvale is invented — the way it is cut is not. Applications like this come out of the processes a business already runs.

Talk about a solution Back to the software solutions The service page: Business software

Sample application by Awelior. Invented business, invented data, nothing stored.