Service contracts

Which deadlines come from which contract, and which service is due next.

Live contracts

Response time is the deadline for the first reply; time to fix is the deadline for a working unit.

Contract	Customer	Tier	Response time	Time to fix	Units	Service due	Stage
SV-0142	CustomerHartley food market (4 branches)	TierFull maintenance	Response time4 hours, round the clock	Time to fix24 hours	Units17	Service due15 Aug	StageDate booked
SV-0188	CustomerWoodside Hotel, Savannah	TierInspection only	Response time16 hours, business days	Time to fix3 business days	Units6	Service due2 Sep	StageDeadline missed
SV-0207	CustomerFenwick building supply, Union City	TierBreakdown cover	Response time8 hours, business days	Time to fix5 business days	Units4	Service due28 Aug	StageInvitation not sent
SV-0311	CustomerKeeling meats, Brownsville	TierFull maintenance	Response time6 hours, round the clock	Time to fix24 hours	Units5	Service due4 Sep	StageCustomer has a preferred date
SV-0345	CustomerGreaves bakery, Lexington	TierInspection only	Response time24 hours, business days	Time to fix5 business days	Units8	Service due19 Aug	StageDate booked
SV-0402	CustomerCity of Jackson offices	TierBreakdown cover	Response time8 hours, business days	Time to fix5 business days	Units3	Service due11 Sep	StageRenewal undecided
SV-0417	CustomerRose Lane nursing home, Lexington	TierFull maintenance	Response time4 hours, round the clock	Time to fix12 hours	Units9	Service due26 Aug	StageDate booked

7 of 34 live contracts. Shown here are the contracts with a service falling due this quarter.

Deadlines in the next four weeks

Services, notice periods and statutory checks taken from the contracts.

Service SV-0345 — Greaves bakery
due 19 Aug · 8 units · Aydin
Two display cabinets have been replaced since the last visit. The scope has to be adjusted before the engineer sets off.
date booked
Notice period SV-0402 — City of Jackson offices
expires 31 Aug · 12-month term
Without notice the contract renews for another year. After the ST-2409 escalation the customer has asked for a meeting.
undecided
Leak check SV-0142 — Hartley food market
due by 31 Aug · 3 units above the leak-check threshold
The check is required by law and will be done alongside the service on 15 Aug. The certificate goes to the customer.
scheduled
Service SV-0417 — Rose Lane nursing home
due 26 Aug · 9 units · no engineer yet
The kitchen is only accessible between 2:00 PM and 4:00 PM. Two engineers are needed or the window is too short.
planning open
Price adjustment SV-0207 — Fenwick building supply
effective 1 Oct · notice required by 31 Aug
The adjustment is written into the contract and has to be announced to the customer in writing. The draft is with service management.
letter pending

Site visits this month by contract tier

Counts completed visits with a filed job report, as of 14 Aug.

Full maintenance: 34
Inspection only: 18
Breakdown cover: 11
No contract: 7

The project frame

How Awelior would approach this project

Thornbury Refrigeration & Air Conditioning is invented — the way it is built is not. None of this is work delivered for a client. It is the shape we would give such a project — with the same depth, but without a client who would have to answer for it.

Where it starts

Thornbury Refrigeration & Air Conditioning holds service contracts with committed response times. The fault line takes notes on a pad, the deployment plan hangs on a whiteboard in the office, and which deadline applies to which customer lives in a spreadsheet in the service manager's head. On a fault call at 4:40 PM that combination decides whether a penalty falls due.

Decisions

The deadline lives on the ticket, not in the contract
When a fault is logged, the response time is pulled from the service contract and stays visible on the ticket. A deadline you have to look up does not get looked up under pressure.
A control room, not an overview page
The entry screen is sorted by urgency, not by arrival. That is the decision against the obvious list: whoever walks in first thing does not need the newest item, but the one running out first.
The spare part belongs with dispatch
An engineer without the right part drives out twice. So parts requirement and availability hang off the deployment plan rather than a separate stock list — the decision happens while assigning, not afterwards.

Deliberately left outNo route planning and no vehicle tracking. Both are tempting and drag in monitoring and data protection questions that have to be settled before the first line of code — not in a demo, but with the drivers, and where a union contract applies, with the union.

What is in it

Screens: 5
Content blocks: 18
Languages: 4

Five screens, in all four languages, with sidebar, header and stated role. Navigation works; board, tables, calendar, history and forms are rendered and inert. Ticket numbers, customers and deadlines are invented.

How it would go on

How faults arrive
Phone, email, customer portal — every report has to end up with the same number regardless of the route it came in on.
Engineer app
Job acceptance, checklist, photographs and times on site. Without it the control room stays a view somebody keeps current by hand.
Contract and billing
What the contract covers, what gets charged, and how the work travels from the ticket into the invoice.

Talk through your project

Sample data

An application like this for your business?

Service Desk is invented — the way it is cut is not. Applications like this come out of the processes a business already runs.

Talk about a solution Back to the software solutions The service page: Business software

Sample application by Awelior. Invented business, invented data, nothing stored.