Team
Two doctors, one colleague, one reception team.
Who works here, and what to ask each of them about.
Clinicians
Dr Katherine Lennox
GP, specialist in general medicine
Practice principal. Clinic days Monday to Thursday, leads the long-term condition programs
Dr Sarah Aldridge
Specialist in internal medicine
Clinic days Monday to Wednesday. Ultrasound, lung function, 24-hour monitoring
James Foulds
GP, specialist in general medicine
Clinic days Tuesday to Friday. Travel health advice, home visits
Reception and treatment room
Barbara Kirkland
Practice manager
Scheduling, billing, ordering practice supplies
Nadine Walters
Practice assistant
Bloods and laboratory work, wound care
Miriam Sutcliffe
Practice assistant
Prescription and referral requests, call-back list
Leon Pritchard
Trainee practice assistant
Second year, reception and laboratory
How we work together
We are one practice, not three sharing a roof: one record, one appointment book, one team. If your usual doctor isn't in on the day of your appointment, a colleague takes over — with the same notes in front of them.
Each clinician has fixed clinic days. Whoever starts a course of treatment usually carries it on; the walk-in clinic is the exception, where whoever is on duty sees you.
We have trained practice assistants since 2004. Two of the four colleagues at reception did their training here.
Open positions
Practice assistant (m/f/d)
Providence
Part or full time, permanentTrainee practice assistant (m/f/d)
Providence
Apprenticeship from AugustGP trainee (m/f/d)
Providence
Full time, 24 months of approved trainingPractice manager (m/f/d)
Providence
Part-time, 20 hours
Sample vacancies for the The Millpond Practice demo. There is no application process behind them — on the finished website each role leads to its own page with duties, requirements and a form.
How Awelior would approach this project
The Millpond Practice is invented — the way it is built is not. None of this is work delivered for a client. It is the shape we would give such a project — with the same depth, but without a client who would have to answer for it.
Where it starts
The Millpond Practice is a group general practice. Its bottleneck is not the consulting room but the phone line on a Monday morning: repeat prescriptions, referrals, appointment changes and questions about opening hours all land with the same person. Every one of those four is answered faster on a website than on the phone.
Decisions
Consulting hours and appointments are two separate things
The hours sit on the practice page, the booking flow on a page of its own. Merged together, people read the hours and call anyway — separating them makes it visible that there is a second route.
A warm archetype against the tile-grid look
Rounded edges, calm arcs, centred layout. Practice websites usually look like a set of forms; here the feel is part of the message, because it anticipates the tone of the practice itself.
Two team blocks instead of one
Doctors on one side, practice staff on the other. In a group practice that is not cosmetic: whoever calls wants to know who they are speaking to, and the person making the appointment is rarely the doctor.
Deliberately left outNo symptom questionnaire, no preliminary diagnosis, no chat. A practice website that asks about complaints collects health data and has to treat it as such — a public page is the wrong place for that.
What is in it
- Pages
- 5
- Content blocks
- 27
- Languages
- 4
Five pages, in all four languages. Navigation, expandable questions, the gallery and the four-step booking flow with its summary all respond. Indicated only: practice photography, directions and the sending of the form; the consulting hours are sample values.
How it would go on
Connection to the practice management system
Appointments have to reach the practice calendar, with real consultation lengths, buffers and the split between walk-in and booked sessions.
Health data
Prescription requests and appointment wishes fall under special categories of personal data. That affects transport, storage, deletion periods and who on the team has access.
Cover and out-of-hours
Holiday closures, covering practices and the out-of-hours service belong visibly on the site — and have to be current, or they do damage.
Something like this for your business?
This demo took a few days. Your real site gets your content, your brand and your inquiry flow.
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